HIPAA-Compliant AI for BlueCross

Modernizing the BlueCross Member Journey.

Automate 40% of claims and benefits inquiries using Generative AI SmartAgents. Scale for Open Enrollment without adding a single human agent or replacing your existing infrastructure.

User
User
User
User

Trusted by leading regional BCBS organizations

BCBS_SMART_AGENT_V4.log

Click "See AI in Action" to simulate a member call

Value Across the Organization

IntelePeer addresses the unique challenges of BlueCross stakeholders through our low-code AI overlay.

Empowering Member Experience

4.8/5 CSAT for AI interactions

Target Outcome

Why BlueCross chooses IntelePeer over Legacy CCaaS

No "Rip and Replace"

Keep your existing Avaya or Cisco setup. We overlay our AI using SIP/BYOC, meaning zero downtime and zero infrastructure risk.

Healthcare-First Compliance

Unlike raw API providers, we offer a managed HIPAA-compliant environment designed specifically for PII/PHI protection.

Omnichannel Sync

Handoff from a SmartAgent to a human agent with full context. No member ever has to repeat themselves.

The Financial Math

Annual Cost of 1M Calls

Human Agents ($8.00/call) $8,000,000
IntelePeer AI ($0.35/call) $350,000

Estimated Annual Savings

$7.65M